Customer Issue: The garage door started opening up randomly at first, then it wouldn't close some times, then it wouldn't close at all.
Our Solution: The issue with this customer's reversing garage door was a problem that involved misaligned safety sensors. The constant reversing was caused by a false-positive malfunction, and realigning both photo eyes and cleaning their lenses solved the problem.
Customer Issue: Wanted a strong opener for a detached garage.
Our Solution: The main thing the customer was looking for was power and reliability, so we presented him with several options that met these criteria. Mr. Jacks chose to get a 3/4 HP LiftMaster chain drive opener (model 8587W), which we then installed for him. Noise output was not a major consideration, as his garage was not attached to his house.
Garage Door Off Track
Customer Issue: Off-Track Garage Door.
Our Solution: This customer told us their door had jammed, and it became clear that the door would need to be realigned with its track. We quickly resolved the issue, leaving our customer 100% satisfied. We also advised him to routinely check his tracks for dirt and debris.
Customer Issue: Worn Roller.
Our Solution: The steel rollers of our customer’s garage door had suffered wear and tear and was causing the door to work noisily. Our technicians replaced them with nylon coated ones that are much quieter. Now the door is operating smoothly once again.
Customer Issue: Worn Extension Spring.
Our Solution: Our technicians arrived at the property and conducted an inspection of the customer’s garage door springs. They required replacement, and we quickly fitted his door with new extension springs that restored the system's operation.